Questions & Answers
Everything you want to know about iClassical Academy
Most asked
Q. How to Upgrade?
A. You can upgrade your membership after logging into the site, go to "my account," and choose "upgrade."
Q. Is my personal data protected??
A. We keep all data on a secured file and work according to the GDPR rules.
Q. Where can I find the content?
A. All the content can be accessed through "Academy" in the menu. You will find subdivisions there for:
- Masterclasses
- Courses and Collections
- Musical Jewels
- Webinars
- Free Content
Q. What can I do if I have a technical problem with your Website?
A. Email our customer service membersuccess@iclassical-academy.com, and we will answer within 12 hours.
Q. How to Unsubscribe?
A. You can change your membership after logging into the site, go to "my account," and choose "profile details," scroll down, and find where you can change or unsubscribe.
Collections
Q. What are the collections exactly?
A. 100+ Masterclasses from the Dakapp/Naxos Catalogue, taught by famous musicians such as Leonidas Kavakos, Natalia Lomeiko, Ning Feng, Andras Schiff, Mischa Maisky, and many more.
Q. Are collections included in the Master Plans?
A. Yes! We upload new collections periodically.
Courses
Q. What are the courses about?
A. A wide choice of courses and subjects for violin, cello, piano, conducting, voice, guitar, audio home recording, pedagogy, music history, and music and career.
Q. Are courses included in the Master Plans?
A. Yes! If you choose a Plan, all the content of the Academy is available for online study 24/24.
How to
Q. How do I log in?
A. Before you start browsing, go to the upper or footer menu and log in with your username and password from "member login."
Q. I cannot log in and get a "503" problem notice. What should I do?
A. Your account is personal, and you're not supposed to share your login info with others. If you do so, your account is blocked after exceeding the maximum amount of IP addresses. It can also happen when traveling and logging in from many different IPs. In both cases, you write us membersuccess@iclassical-academy.com, and we will unlock your account.
Q. How do I use your platform?
A. With more than 1000 videos online, that's a good question! You can go to "Academy" in the menu, and choose from the subdivisions.
Masterclasses
Q. What kind of do Master Classes do you offer?
A. We offer violin, cello, piano, and trumpet Master Classes. More instruments are planned in the future.
Q. What makes iClassical special?
A. Over the years, we have developed recording and editing techniques that respect the teacher, the student, and the composer. We used HD 4K cameras and the best audio we edited for learning purposes.
Q. Will your catalog of Master Classes grow?
A. Yes, of course! We add two to three new Master Classes every month.
Q. What makes your Master Classes different from other tutorials?
A. Online learning requires a different setup than the regular situation on stage or in the classroom.
Q. Can I find English subtitles when the teacher speaks English?
A. Yes. Because some of our musicians are not native speakers of English, the subtitles give extra support.
Q. Do you plan to add subtitles in other languages?
A. Yes, we do! The priority will be for Chinese subtitles. Then, we shall add other languages according to demand.
Q. Do you have lessons on different topics such as vibrato, pizzicato, or glissando?
A. In general, all masterclasses focus on technique and interpretation. In our Master Membership program, you will find courses that go deeper into this subject.
Q. Do you offer online One2One interactive lessons?
A. Yes, contact us at membersuccess@iclassical-academy.com
Q. Who are your members?
A. We have a large community of 7500 members; advanced students, teachers, orchestra musicians, professionals, amateur players, parents and schools.
Q. Could I contact one of your professors?
A. Please write to Meira iClassical Academy meira@iclassical-academy.com; she will ask if the teacher is available to contact you.
Plans
Q. What different plans do you offer?
A. We offer monthly, yearly, and lifetime master memberships, allowing you to access the full content of the Academy, including Masterclasses, Courses, Collections, and Musical Jewels.
Q. What does a lifetime subscription mean?
A. Subscribers pay once for and nothing extra for the next tutorials to come. It’s a very favorable offer available for everyone's wallet!
Q. Can I purchase a Course or a Musical Jewel separately, without needing to sign up for a plan?
A. Yes, you can buy single courses, collections, and musical jewels. The system will make you a free member after your purchase is done.
Q. Your prices are reasonable. Do you plan to increase them in the future?
A. We have not the intention to make our prices higher.
Q. It appears to me that your prices are on the high side!
A. In fact, they are only a tiny fraction of a single lesson with a teacher!
Q. What is your refund policy?
A. We don't refund membership plans. It's the member's responsibility to cancel a plan on time, should they wish to end the subscription.
Musical Jewels
Q. What are “Musical Jewels,” and why are they different than Masterclasses?
A. "Musical Jewels” are a series of in-depth music videos to unlock and widen theoretical and practical knowledge, concentrated on composers, techniques, and placement in time. They feature high-level, in-depth presentations on special topics. We have a world exclusivity with the Master Teachers.
Schools
Q. We are a music school. Can we become partners of yours?
A. Yes, we'd love to partner with your institution. We have tailor-made partnerships for each school or institution.
Partners
Q. How can we become a partner with iClassical?
A. We offer media, institutions, musicians, and educational partnerships. Write to Meira to find out more: meira@iclassical-academy.com
Technical issues & Data protection
Q. Is my personal data protected?
A. We keep all data on a secured file and work according to the GDPR rules.
Q. What can I do if I have a technical problem with your Website?
A. Send a mail to our customer service membersuccess@iclassical-academy.com and we answer within 12 hours.
Social Media presence
Q. On which social channels are you active?
A. We have a presence on LinkedIn, Facebook, YouTube, and Instagram.
Unsubscribe
Q. I am a member, but want to unsubscribe. What do I do?
A. You can change your membership after logging into the site, go to "my account," and choose "profile details," where you can change or unsubscribe.
Upgrade
Q. I am a member, but want to unsubscribe. What do I do?
A. You can upgrade your membership after logging into the site, go to "my account," and choose "upgrade."
Various
Q. How can I join your platform with my teaching videos, book, or other?
A. Contact Meira at meira@iclassical-academy.com
Q. How can I connect with students who have participated in iClassical Academy’s Master Classes?
A. Write to membersuccess@iclassical-academy.com or find them on social media.
Who is iClassical Academy?
Q. Who is iClassical Academy?
A. A pioneer and a leader in the online teaching of classical music
Q. Where is your headquarters?
A. Our domicile is in Crans-Montana (Switzerland), but we are a virtual company with people working from many countries.
Q. Who is on our Team?
A. Irma de Jong is the Executive Director, and Gianriccardo Pera is the Technical Director. Our President, Pierre Perrenoud, is actively involved as an adviser. Michael Guttman is actively involved as an artistic advisor.
Q. Where is your Team?
A. We all connect online, but physically, our team is based in Arona, Como, and Milan. Furthermore, we have communication and marketing assistance in the US, the Netherlands, and Italy.
Q. How long have you been in business?
A. We started with recordings early in 2014 and have been online with the platform since 2015.
Q. Who are our teachers? A. Our musical advisors are all professionals, teachers coming from important institutions, and musicians with renowned reputations.
